Terms of Service

1. Acceptance of Terms

By accessing or using YUKI SUBMISSION SUPPLY (“Service”), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

We may update these terms at any time. For material changes (pricing, liability, data practices), we will require your affirmative acceptance. For non-material changes, continued use after notice constitutes acceptance. We will notify registered users of material changes via email.

2. Membership & Subscription

The Service offers free and paid membership tiers. Paid memberships are billed by YUKI SUBMISSION SUPPLY through YUKI SUBMISSION SUPPLY’s chosen payment provider or merchant of record (which may be Stripe, Lemon Squeezy, Komoju, Paddle, or another provider). YUKI SUBMISSION SUPPLY (or, where applicable, YUKI SUBMISSION SUPPLY’s merchant of record) is the seller of record for your subscription; SubPro provides only the hosting and content-delivery infrastructure and is not a party to the payment. Your subscription auto-renews each billing period unless you cancel before the renewal date through the channel YUKI SUBMISSION SUPPLY has provided.

Annual Plans (Legacy). Annual subscriptions are no longer offered to new members. Existing annual subscribers retain their current term until its scheduled end date, after which the subscription converts to monthly billing at the then-current monthly rate unless cancelled.

Individual collections may also be purchased separately for extended access. One-time purchases grant you access for a period of five (5) years or for as long as the Service is operational, whichever is longer, subject in each case to the post-closure download provisions in Section 8. In the event of a change of ownership, we will use commercially reasonable efforts to require any successor operator to honour outstanding access commitments, but cannot unilaterally bind a future acquirer.

Prices are subject to change with at least 30 days advance notice. Price changes do not affect your current billing cycle.

3. Content & Intellectual Property

All video content, instructional material, graphics, logos, and related assets are the exclusive property of YUKI SUBMISSION SUPPLY and its content creators. You are granted a limited, non-exclusive, non-transferable license to view the content for personal, non-commercial use only.

You may not download, copy, reproduce, distribute, sell, or otherwise exploit any content without prior written consent. Screen recording, account sharing, and unauthorized redistribution are strictly prohibited.

4. User Conduct

You agree to use the Service only for lawful purposes. You shall not attempt to gain unauthorized access, interfere with the platform’s operation, or engage in any activity that could damage or impair the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

5. Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, you retain access until the end of your current billing period. No partial refunds for unused portions.

We offer a 30-day money-back guarantee for new memberships. One-time collection purchases are non-refundable after 14 days.

6. Disclaimer of Warranties & Assumption of Risk

The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

Physical Activity Warning: The instructional content available through this Service is for educational and informational purposes only. By accessing any instructional content, you acknowledge and agree that: (a) you participate in any physical activity entirely at your own risk; (b) you should consult a qualified instructor and, where appropriate, a medical professional before attempting any technique; (c) neither YUKI SUBMISSION SUPPLY nor the platform provider (SubPro) shall be liable for any physical injury, disability, or death resulting from your use of or reliance on any instructional content. You agree to hold harmless and indemnify YUKI SUBMISSION SUPPLY and SubPro from any claims arising from physical injury sustained while practicing techniques shown in our videos. (Note: In jurisdictions where pre-injury liability waivers are void, including certain Australian states and US states, this clause operates as a risk acknowledgment only.)

Digital Instruction Disclaimer: Video instruction is supplemental to, not a replacement for, qualified in-person training. Neither YUKI SUBMISSION SUPPLY nor SubPro shall be liable for injuries arising from attempting techniques without qualified in-person supervision.

7. Limitation of Liability

YUKI SUBMISSION SUPPLY shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded by applicable law, including statutory guarantees under the UK Consumer Rights Act 2015 or Australian Consumer Law.

8. Service Termination & Shop Closure

Notice Period. If YUKI SUBMISSION SUPPLY ceases operation, we will provide at least thirty (30) days advance notice to all active subscribers via the email address on file. Streaming, downloads, and data export remain available throughout the notice period.

Cooling-Off Reversal. Where the closure is initiated by YUKI SUBMISSION SUPPLY, the decision may be reversed within the first seven (7) days of the notice period. After day seven, the closure is final. The platform provider may, at its sole discretion, extend the notice period in exceptional circumstances on the operator’s written request; this is not a right and should not be relied upon.

Subscription Billing at Closure. Upon announcement of closure, all active monthly subscriptions are automatically configured to cancel at the end of their current billing period. No further charges are initiated. No refunds are issued by the platform for partial billing periods consumed before closure. Any discretionary refund is the sole responsibility of YUKI SUBMISSION SUPPLY; the platform provider (SubPro / SubPro) is not a party to any refund obligation arising from closure.

Effects of Closure. Streaming access, login, and the account dashboard terminate on the closure date. From that date you may no longer sign in to the Service. For this reason, holders of unexpired one-time purchases are strongly advised to complete all downloads during the thirty (30) day notice period, while login-based access is still available. Any post-closure download mechanism, if offered, is described under "Post-Closure Downloads" below.

Post-Closure Downloads. If you have purchased a one-time collection, package, or other non-subscription item, you retain the right to download the content you purchased for up to three hundred sixty-five (365) days from the date of that purchase. However, ninety (90) days after the shop closes the underlying content storage is permanently deleted, and download links will cease to function from that point regardless of the remainder of the 365-day guarantee. You are strongly advised to download all purchased content during the 30-day closure notice period.

Data Export. During the notice period you may export your personal data (notes, playlists, watch history) via your account settings. Once closure is effected, data export requests must be made through the platform provider’s support channel and may take longer to fulfil.

Platform-Initiated Closure. In the event of closure initiated by the platform provider for cause — including, but not limited to, Terms of Service violation, fraud, payment failure, legal requirement, or cessation of the operator — the thirty (30) day notice period may be shortened or waived. Members will be notified at the earliest practical opportunity in such cases.

9. Age Requirements

You must be at least 16 years old to use this Service. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect data from children under 16.

10. Indemnification

You agree to indemnify and hold harmless YUKI SUBMISSION SUPPLY, the platform operator (SubPro), and their affiliates, officers, and employees from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your infringement of any third party’s rights.

11. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Service you acknowledge that you have read and agree to the Privacy Policy.

12. User-Generated Content

By posting comments, reviews, notes, or other content on the Service, you grant YUKI SUBMISSION SUPPLY a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content in connection with the Service. You are solely responsible for any content you post and represent that it does not infringe any third party’s rights.

13. Copyright Notices

We respect intellectual property rights. If you believe content on this Service infringes your copyright, please contact us with a detailed description of the alleged infringement. We will remove infringing material promptly and may terminate repeat infringers’ accounts.

14. Third-Party Services

The Service may contain links to or integrations with third-party services (including payment processors and video hosting). We are not responsible for the content, terms, or practices of any third-party service, and your use of such services is at your own risk.

15. Electronic Communications

By creating an account, you consent to receive electronic communications from us, including service announcements, billing notices, and policy updates. These electronic communications satisfy any legal requirement that such communications be in writing.

16. Force Majeure

Neither YUKI SUBMISSION SUPPLY nor SubPro shall be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, war, government action, cyberattacks, or internet/infrastructure failures.

17. Assignment

You may not assign or transfer your account or any rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

18. Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This waiver does not apply where prohibited by mandatory law in your jurisdiction.

19. Physical Goods & Merchandise

Platform Role. SubPro provides an online platform that enables YUKI SUBMISSION SUPPLY to list and sell physical goods and merchandise. SubPro is not a party to any merchandise transaction. SubPro does not manufacture, store, ship, inspect, or handle any physical goods sold through the platform.

Seller Responsibility. YUKI SUBMISSION SUPPLY is solely responsible for: (a) the accuracy of product descriptions, pricing, and availability; (b) the quality and safety of all merchandise; (c) packaging, shipping, and delivery; (d) compliance with all applicable consumer protection, product safety, and trade laws; and (e) collection of any applicable sales tax, VAT, or customs duties.

Shipping & Delivery. SubPro does not arrange, manage, or guarantee shipping or delivery of physical goods. All shipping methods, carriers, timelines, and tracking are managed by YUKI SUBMISSION SUPPLY. SubPro is not liable for any shipment that is lost, stolen, damaged, delayed, or misdelivered.

Returns & Refunds for Physical Goods. YUKI SUBMISSION SUPPLY is responsible for establishing and honoring their own return and refund policy for physical goods. Buyers seeking a return or refund for a physical product must contact YUKI SUBMISSION SUPPLY directly.

Disputes. Any dispute regarding physical goods — including product defects, incorrect items, non-delivery, or dissatisfaction — must be directed to YUKI SUBMISSION SUPPLY, not SubPro. SubPro may refer Buyers to YUKI SUBMISSION SUPPLY but is not required to mediate disputes.

Disclaimer. TO THE FULLEST EXTENT PERMITTED BY LAW, SUBPRO DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM THE PURCHASE, SALE, SHIPMENT, OR USE OF ANY PHYSICAL GOODS SOLD THROUGH THE PLATFORM. SUBPRO MAKES NO WARRANTIES REGARDING ANY PHYSICAL GOODS.

20. Coach Review & Feedback (Optional Feature)

Availability. Where YUKI SUBMISSION SUPPLY makes a "Coach Review" or similar feedback feature available, you may submit a video for review subject to any eligibility, plan, or monthly limit set by YUKI SUBMISSION SUPPLY. Availability, scope, turnaround, and continued operation of this feature are at the sole discretion of YUKI SUBMISSION SUPPLY and may be modified, suspended, or withdrawn at any time without notice.

No Guaranteed Response. Submitting a review request does not entitle you to a response. YUKI SUBMISSION SUPPLY may decline to review any submission, including for reasons of content, quality, safety, schedule, or at its sole discretion, and is not required to state a reason.

Ownership of Review Content. Any video, written feedback, audio commentary, or other response produced by YUKI SUBMISSION SUPPLY in connection with a review submission is owned by YUKI SUBMISSION SUPPLY. YUKI SUBMISSION SUPPLY may retain, edit, re-use, publish, or delete the review content at any time in its sole discretion, including permanently deleting it without prior notice to you.

Visibility. YUKI SUBMISSION SUPPLY sets a visibility policy (public, private, or selective) that governs whether your submission and the resulting review may appear in the public library. Your submission is subject to the visibility policy in effect at the time you agreed to it; changes to the tenant’s policy after that point do not retroactively alter the disclosure basis of your earlier submission, but YUKI SUBMISSION SUPPLY retains the right to remove any review from public view at any time.

Your Submission. You represent that you have all rights necessary to submit any video you upload for review, that the submission does not infringe any third party’s rights, and that you grant YUKI SUBMISSION SUPPLY a non-exclusive, royalty-free, worldwide license to use the submission for the purpose of producing and delivering the review. Section 12 (User-Generated Content) applies in addition to this clause.

No Professional Advice. Coach feedback is instructional commentary, not medical, legal, or professional advice. Physical-activity warnings and the digital-instruction disclaimer in Section 6 apply to all Coach Review content.

21. Governing Law & General Provisions

These Terms shall be governed by applicable law. Nothing in these Terms affects your mandatory rights under the consumer protection laws of your country of residence.

Severability: If any provision is found unenforceable, the remaining provisions continue in full force and effect.

No Waiver: Our failure to enforce any right shall not constitute a waiver of that right.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and YUKI SUBMISSION SUPPLY regarding the Service.